We ask for feedback from clients at the same time as clients receive our bill. We do this because this is the very time at which clients are most likely to consider carefully, their satisfaction with the service received and particularly its cost-effectiveness. This is just when we want our clients to feel satisfied.
Feedback from our clients help us to continually improve our client services across the firm. We encourage clients to give us feedback on the quality of the service they received by donating £5 to one of our selected charities for each service questionnaire completed and returned by clients.
Each year the charities are selected by our staff and the nominated charities for 2010/11 are: Children's Trust, Jo's Trust, Neurofibromatosis Association and Sense.
Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our service to you. Please click here to obtain a full copy of our complaints procedure.
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