Making a complaint
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our service to you.
Click here to view our complaints procedure.
At a difficult time in my life I was provided with clear concise advice in a friendly environmentDivorce client
Russell-Cooke was fantastic. They made us feel very comfortable and were extremely helpful in guiding us through the process.Mediation client
Russell-Cooke was very helpful, especially through some challenging times.Clinical negligence client
Given that all the work took place during the lockdown for Covid-19 and my lawyer was working from home, the experience could not have been bettered.Wills client
I have scored you 10/10 - it’s therefore hard to say how you might improve on this!Conveyancing client
I think it was excellent! Really nothing to improve. A very happy customer...Enfranchisement client
Extremely efficient and approachable. They understood the case and acted upon it very efficiently. I cannot suggest any improvement as our experience was very good.Family law client
All good. Really good advice, process kept simple and clear and very personable. Really glad we went with them.Wills client