Following an investigation by the Care Quality Commission (CQC) into Merok Park Nursing Home in Surrey, in December 2014 a decision was taken to close the home and re-allocate residents.

The CQC's report highlighted issues including "poor manual handling," "people were being washed in cold water," "high risk of people developing pressure sores," "people were not supported to eat" and "home was dirty." Further comments included an overpowering smell of urine, staff working 60 hours a week, some without relevant training and some without criminal record checks.

Russell-Cooke is investigating the possibility of bringing civil proceedings in negligence on behalf of residents as well as potential claims for Human Rights Act violations and breaches of contract.

"We are concerned that former residents of Merok Park may be worried, anxious and unsure as to which way to turn", commented Janice Gardner, partner in the personal injury and negligence team. "If you or your family were resident at Merok Park please contact us and we will be pleased to advise you of your legal rights and discuss with you any possible claim you may have for compensation. Don't suffer in silence; contact one of our specialist solicitors as soon as possible."

Russell-Cooke  offers 'no win, no fee agreements' in suitable cases and also a free first meeting or telephone consultation.

For more information or initial advice, please contact Janice Gardner or Teri Gauge-Klein.

Further details on the CQC investigation are available on their website.