Russell-Cooke's advisors, White Maple Consulting, have won an Institute of Business Consulting award in the category of Most Outstanding Practice in Building a Sustainable Client/Consultant Relationship. White Maple based their application on their longstanding association with Russell-Cooke which demonstrated how they built up and sustained an effective management consultancy relationship which contributed significantly to the firm's growth and success.
White Maple's principal consultant, Bob Empson, has advised the firm since 1991 and was retained by the firm when he set up White Maple Consulting in 2002. The key elements of the relationship which the judges deemed to be outstanding include mutually agreed objectives, regular joint evaluation to achieve ongoing performance improvement, effective working with other consultants, a wide range of assignments and knowledge sharing.
In a testimonial provided for the application, Russell-Cooke Senior Partner John Gould said:
"The long term relationship with White Maple Consulting and its Principal Consultant Bob Empson, has been a key element in Russell-Cooke's sustained and profitable growth to become a Top 100 firm of solicitors. Continuity and long term trust has led to a detailed and contextual understanding of our business model, operations and individuals....The trust derived from continuity is particularly valuable in the presentation of change in a profession which can be both instinctively conservative and suspicious of concepts or ideas which lack rigour."