We are open for business, using remote working within the Government guidelines, to make sure you can access the advice you need while ensuring that you and our staff remain safe and well.
Throughout the current Covid-19 crisis, our priorities have been twofold:
- most importantly, protecting the health of our colleagues and clients and inhibiting the spread of the virus
- continuing to deliver client services of the highest quality and maintaining the quickest possible response times.
We continue to provide 'business as usual' services to help you, your family and your business to get through this crisis. Clearly the current situation where our lawyers are working remotely presents practical challenges when it comes to:
- locating hard copy documents in files or in storage
- delivery of hard copy documents
- witnessing of wills
- execution of deeds
We are able to work around these challenges by maintaining a skeleton staff in our offices accepting delivery of documents and locating them in files and in our archives. Using video conferencing technologies including Skype, Zoom or FaceTime (as well as a little lateral thinking) we have so far found methods to execute documents (including wills and deeds of transfer) and complete transactions.
Health and well-being
Stringent health and hygiene protocols were in place in our offices from the date of the UK Government’s first recognition that social distancing would be a critical measure in delaying the spread of Covid-19, to the announcement of the lockdown in the UK.
Receptions at our offices in Bedford Row, Kingston-upon-Thames and Putney will remain closed to visitors until the Government further relaxes the lockdown measures. However, we are accepting delivery of documents as well as offering clients and contacts the opportunity to meet remotely via video conferencing technology. Where necessary, we can in some circumstances arrange a physical meeting by appointment, practising social distancing and rigorous hygiene standards at all times to keep you and our staff safe.
Delivery of client services
Our clients continue to be well served by our legal teams across all practice areas.
Our partners and staff have been fully equipped for remote working for some time so your usual Russell-Cooke adviser should be available via their regular contact telephone number and email address.
We continue to advise clients on the many legal, organisational and personal implications arising from the spread of the virus.
We are now making careful plans for a safe gradual return to office working, ready to implement as and when we deem it appropriate. Rest assured that if it is necessary to visit our office, we have carried out the full Government risk assessment.
Should you have any need for legal advice or require assistance in navigating the current complex and fast-changing legal environment, please contact your usual Russell-Cooke adviser, visit our coronavirus hub or make an enquiry.