We encourage clients to give us feedback on the quality of the service they received by donating £5 to one of our selected charities for each service questionnaire completed and returned by clients.

Each year the charities are selected by our staff. Nominated charities for 2017 were Macmillan Cancer Support and Centrepoint.

Client feedback results

Results based on client feedback received between January to December 2016 were:

  • 95% of our clients were pleased with our overall service
  • 96% of our clients agreed that we gave clear advice
  • 91% of our clients agreed that our work and advice were good value for money
  • 94% of client are likely to recommend us to family, a friend or a colleague

View our client satisfaction results for 2016.pdf

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it, this will help us to improve our service to you. View a full copy of our complaints procedure.