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We encourage clients to give us feedback on the quality of the service they received by donating £5 to one of our selected charities for each service questionnaire completed and returned by clients.
Client feedback results
Results based on client feedback received between January to December 2016 were:
- 95% of our clients were pleased with our overall service
- 96% of our clients agreed that we gave clear advice
- 91% of our clients agreed that our work and advice were good value for money
- 94% of client are likely to recommend us to family, a friend or a colleague
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it, this will help us to improve our service to you. View a full copy of our complaints procedure.