Notary public services complaints procedures
If any of these occur, you should initially raise them with the notary directly. If the concern is not resolved to your satisfaction or you would prefer to speak to someone else, please contact Anu Kapila on [email protected]. Please address any written correspondence to: Russell-Cooke, 2 Putney Hill London SW15 6AB, attention Anu Kapila.
If the matter cannot be resolved you may refer your concern to the Notaries Society, who can offer a Complaints Procedure which is approved by the Faculty Office.
Copying in Anu Kapila, please write (but do not enclose any original documents) with full details of your complaint to: Secretary of the Notaries Society, P O Box 7655 Milton Keynes MK11 9NR or email [email protected].
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date of making the complaint to the notary, make your complaint direct to the Legal Ombudsman if the matter has not been resolved to your satisfaction.
The relevant address is: The Legal Ombudsman, P.O. Box 6806, Wolverhampton WV1 9WJ or by email to [email protected] or call 0300 555 0333. If you are calling from overseas, please call +44 121 245 3050. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.
Jonathan Thornton and Chris Salomons hold insurance covering their respective notarial practices against civil liability for professional negligence incurred by either of them in connection with their practice as a notary and insurance against financial loss suffered by a third party in consequence of any dishonest or fraudulent act or any omission by either of them in connection with their practice as a notary to at least the minimum level specified by the Master of Faculties from time to time.